Customer Service Pledge

We pledge to

• Acknowledge you immediately and assist you in a friendly, courteous, and professional manner.

• Provide the assistance you need or put you in touch with someone who can.

• Give accurate and clear information concerning library resources and services and offer opportunities for instruction.

• Respond to all requests and resolve problems as quickly and creatively as possible.

• Take care to assure that all transactions are complete and accurate.

• Provide a clean, comfortable, quiet environment for research and study.

• Publicize new services or changes to current services and provide any necessary training.

• Do our best to provide the necessary resources to meet your information needs.

      Place interlibrary loan requests within 24 hours.

      Shelve current periodicals within 24 hours of receipt.

      Notify you promptly when requested materials have arrived.

      Initiate searches for missing materials.

      Re-shelve books and periodicals within 24 hours of use.

      Respond to requests for book purchases within 24 hours.

• Anticipate your needs and fulfill them the best we can.

• Actively listen to you, our customers, and encourage feedback.

 

Nothing we do is as important as helping you!